Terms of service

Your access and use of our website constitutes your agreement to these Terms of Use.

By using this website, you agree to be bound by the terms and conditions set out on this webpage. If you do not accept these terms and conditions, you must refrain from using this website.

This website is owned and operated by Spectral Training Academy Pty Ltd ABN 70646793277 (referred to in these terms and conditions as 'we', 'us', or 'our').

“This website” or “Our website” refers to all web pages located on the www.staonline.com.au domain name. This website is the website of Spectral Training Academy Pty Ltd.

This website may contain links to third party websites. Spectral Training Academy Pty Ltd does not make any representations as to the contents of any third-party websites, and explicitly disclaims that it operates any website other than this website.

These terms apply to your access to and the use of all of Spectral Training Academy Pty Ltd’s Online Systems. These terms should be read carefully and understood as they affect your rights and liabilities. In accessing or using any section of our website, you agree to be legally bound by and agree to abide by these terms. If you do not accept these terms, you are not permitted to access or use our website.

 

Privacy Summary

Spectral Training Academy Pty Ltd collects personal information provided by you through our Online Systems to administer access to and operate our Online Systems, and to carry out core functions and responsibilities of our company.

Where permitted, or required by law, we may disclose personal information that you provide to us to third parties, including the Officers of Australian law enforcement agencies.

If you do not provide the personal information required to be entered into our Online Systems, you may not be able to access or use those Online Systems.

You can find out more about how we collect, use, disclose and protect personal information and your rights of complaint, or to request access to records we hold relating to your personal information in our privacy policy.

 

Data Security

Data about persons other than yourself that you enter, or that is provide to you through an Online System, our website or through a third-party provider is strictly confidential. You are responsible for maintaining the security of that data, preventing its disclosure to persons who are not authorised to access that data.

 

General Restrictions of Use

You are not permitted to:

  • use any of our website or Online Systems in a way that may be considered or is fraudulent;

  • impersonate any person or entity for the purpose of misleading other when accessing or using any of our Online Systems;

  • threaten, abuse, disrupt, stalk or otherwise violate the legal rights (Which includes privacy rights) of others when accessing and using our website and Online Systems;

  • indirectly or directly introduce or permit the introduction of any virus, trojan, corrupt data or any malicious code into any part of our website and Online Systems or in any other manner that is considered corrupt;

  • use of any of our Online Systems in a manner that contravenes any applicable law which includes anything relating to privacy;

  • Creating a link to this website from another website without written permission from Spectral Training Academy Pty Ltd;

  • Take any action which may disrupt access to, cause damage to, or interfere with, the proper operation of our website;

  • Compile or disseminate any information or data from our website.

 

Responsibility

You are responsible for any loss or damage to any person arising from the following actions:

  • any breach by you;

  • any wilful wrongdoing, fraudulent, negligent or unlawful act by you in relation to the use of our Online System.

If you breach these Terms of Use, you agree to indemnify us for any loss that we may suffer or any costs that may be incurred from your breach. Breaching these terms of use may also result in legal proceedings.


Applicability of Online Materials

Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia.


We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are a resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
 

Linked Sites

While every care is taken and we only choose the most reputably partners to work with, we make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

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Availability of our Website

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.
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We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products shall be subject to these terms and conditions.
 

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.

 

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
 

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
 

Cookies

Cookies are data that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

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Governing law and jurisdiction

These Terms of Use are governed by and construed in accordance with the Law of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect.

If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the Law of that jurisdiction, to the extent that they apply.

Complaints and Appeals policy

Spectral Training Academy is committed to providing quality training and assessment in accordance with the ASQA Standards for Registered Training Organisations (RTOs) and the TEQSA National Code of Practice for Providers of Education. This policy provides the framework and general principles for the complaints and appeals process for Spectral Training Academy.

 

This policy is based on providing and maintaining training services that are fair and reasonable and afford a forum where issues or inadequacies can be resolved. The Spectral Training Academy process provides adequate opportunity for complaints and appeals to be forwarded to Spectral Training Academy management for resolution in a timely, confidential and sensitive manner. Spectral Training Academy will ensure that the principles of natural justice and procedural fairness will be adhered to throughout the hearing of all complaints and appeals.

 

Spectral Training Academy acknowledges the student’s right to lodge a complaint or appeal when they are dissatisfied with the training and/or assessment services and experiences that they have been provided by Spectral Training Academy or by a third-party provider (if applicable).

 

Spectral Training Academy ensures that clients have access to a fair and equitable process for expressing complaints and appeals, and that Spectral Training Academy will manage the complaint by implementing principles of natural justice and procedural fairness.

 

Spectral Training Academy ensures that:

  1. It has a procedure for collecting and managing complaints and appeals in a constructive, timely, confidential and sensitive manner.

  2. These procedures are communicated to all staff, contractors, third party partners and students.

  3. Each complaint and appeal and its outcome are recorded in writing.

  4. Complainants and appellants are given written statements or communication of the appeal or complaints handling outcomes, including decision and reason for the decision.

  5. Outcomes of complaints and appeals are utilised to review to review current practices which may potentially lead to continuous improvement initiatives in order to mitigate the likelihood of the complaints and appeals.

Policy Principles

Complaints and Appeals Policy

  1. Details concerning the scope of Spectral Training Academy Complaints and Appeals Policy are to be clearly displayed throughout the Spectral Training Academy and contained within the Student Handbook, Staff Handbook and Website.

  2. Complaints and appeals are treated seriously and dealt promptly, impartially, sensitively and in confidence.

  3. Complaints and Appeals will be resolved on an individual case basis and as the needs arise.

  4. All Spectral Training Academy students have the right to express a concern or problem and/or lodge a formal complaint, at no cost to the student, if they are dissatisfied with the training and assessment services they have been provided, including through a third party (if applicable) or the behavioural conduct of another learner or Spectral Training Academy.

  5. Spectral Training Academy supports the right of a student to lodge an appeal, at no cost to the student, against any assessment decision and will not impair that right in any way. Spectral Training Academy will do everything possible to address the appeal in an unbiased and professional manner.

  6. Spectral Training Academy allows all parties involved, where desired, to be accompanied and assisted by a support person at any relevant meetings.

  7. In the event that a student lodges a complaint or appeal, the student’s enrolment will be retained by the Spectral Training Academy for as long as the complaints and appeals process is ongoing and unless otherwise invalidated by the result of the complaints and appeals process.

  8. The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint or appeal and all reasonable measures are taken to finalise the process as soon as practicable.

  9. All complaints and appeals are acknowledged in writing and finalised as soon as practicable. Spectral Training Academy will aim to complete the complaints process as quickly as possible and within a total of 30 calendar days. Spectral Training Academy will keep the learner informed of the progress of the complaint throughout the process by phone communication, email correspondence or face-to-face meeting.

  10. If the complaint will take in excess of 60 calendar days to finalise, Spectral Training Academy will inform the complainant in writing providing the reasons why more than 60 calendar days are required.

  11. The Spectral Training Academy will inform the student of the decision resulting from the lodged complaint or appeal. Where the result of the complaints and appeals process, may be internal or external, arrives in a decision in favour of the student the Spectral Training Academy will promptly implement any and all corrective actions and preventive measures required.

  12. In the event that a student is dissatisfied with the result or conduct of the complaint handling or appeals process of the Spectral Training Academy, student is advised within 10 working days of concluding the internal review of the complaint of their right to an external complaints and appeals process to be conducted by an independent person or body completely separate from the Spectral Training Academy.

  13. Where a student exercises their right to access an external complaints and appeals process, the Spectral Training Academy ensures that arrangements are in place for an independent and external person or body, completely separate from Spectral Training Academy, to hear and review the complaints or appeals of the student. Where applicable, the Spectral Training Academy may also refer the student to an existing body appropriate for the nature of the complaint or appeal.

  14. In the event of a suspension or a cancellation of a student’s training and/or refusal of transfer to another provider request, he/she will be given 20 working days to initiate an internal complaints and appeals. The suspension or cancellation or refusal of transfer will not be official until either the 20 working-day period has run its course, or the appeals process yielded a result that does not favour the student, or the student withdrew or choose to not go through the complaints and appeals process.

  15. If the conclusion of an appeal, whether internal or external, favours a student, the final recommendations of the appeal process will be immediately acted upon.

  16. All complaints will be recorded in the Spectral Training Academy Complaints and Appeals Register. These records including the outcomes will be secured and maintained by Spectral Training Academy.

Types of Complaints

A complaint or grievance may include allegations involving the conduct of:
 

  1. ​The RTO, its trainers and assessors, or other staff members; or

  2. Education agent/s representing the Spectral Training Academy

  3. A third-party providing services on behalf of Spectral Training Academy; or

  4. A fellow student

Grounds for Appeal

Valid grounds for an appeal against an assessment decision (where the client feels the assessment decision is incorrect) could include the following:

  1. The judgment as to whether competency has been achieved and demonstrated was made incorrectly;

  2. The judgement was not made in accordance with the Assessment Plan;

  3. Alleged bias of the assessor;

  4. Alleged lack of competence of the assessor;

  5. Alleged wrong information from the assessor regarding the assessment process;

  6. Alleged inappropriate assessment process for the particular competency;

  7. Faulty or inappropriate equipment; and/or

  8. Inappropriate conditions

Appeal Outcomes

Appeal is upheld. In this circumstance the following options will be available:

  1. The Spectral Training Academy assessment will be re-assessed, potentially by another assessor.

  2. Appropriate recognition will be granted.

  3. A new assessment shall be conducted / arranged.

Appeal is rejected / not upheld; in accordance with the Spectral Training Academy assessment policy the client will be required to:

  1. Undertake further training or experience prior to further assessment; or

  2. Re-submit further evidence; or

  3. Submit / undertake a new assessment

Complaints and Appeals Process

  1. Spectral Training Academy adopts the principles of natural justice and procedural fairness at every stage of the complaints and appeals process. Spectral Training Academy handles and manages all complaints and appeals in accordance to the Complaints Handling Process and Appeals Process

  2. Students are provided with a clear process to follow in order to lodge a complaint or an appeal. All parties involved will be kept informed of the resulting actions and outcomes.

  3. If a student has a complaint, they are encouraged to speak immediately with the trainer / assessor to resolve the issue. If the complainant is not satisfied that the issue has been resolved they will be asked to complete the Complainants Form, to lodge a formal complaint.

  4. The complainant resolution procedure is based on the understanding that no action will be taken without consulting the complainant and respondent, using a process of discussion, cooperation and conciliation. The rights of the complainant and respondent will be acknowledged and protected throughout the complaint resolution process, including the conduct of separate interviews initially.

  5. In the interest of confidentiality, the number of people involved in the resolution process will be kept to a minimum. All complaints will be handled as Staff-In-Confidence and will not affect or bias the progress of the client in any current of future training.

  6. Final decisions will be made by the Compliance Manager of Spectral Training Academy or an independent party to the complainant.

  7. If the complaints process fails to resolve the complaint or the complainant is not satisfied with the outcome of the complaint the matter will be referred to an independent third party for review, at the request of the complainant. All costs incurred for that third party review will be advised to the complainant and on charged for payment prior to engaging that third party.

  8. Spectral Training Academy reserves the right to nominate or agree to the independent party and will cooperate fully with the independent third party review.

Monitoring and improvement

All complaints and appeals will be discussed at Management Meetings and/or in Continuous Improvement Meetings to identify potential causes of complaints or appeals, to discuss appropriate corrective action to eliminate or mitigate the likelihood of reoccurrence, and to identify an opportunity for continuous improvement of the processes.

 

If you have a complaint and you are studying at a private education provider, contact the Commonwealth Ombudsman or Australian Skills Quality Authority (ASQA).

Contacting Spectral Training Academy

Please contact our Privacy Officer if you have a request, question or concern relating to the terms of use for this web site. You may contact Spectral Training Academy 's Privacy Officer by email at hello@staonline.com.au

Telephone: 1300 722 689

Website: www.staonline.com.au